Customer Care

Do you test on animals?
No, we do not test on animals. We test our products on our team members with diverse skin types and colors!

Where are your products formulated?
We formulate in Maryland, USA.

Purchases
We currently ship to the 50 United States plus the District of Columbia, Puerto Rico and the Virgin Islands.

We can ship to P.O. boxes. Unfortunately, we do not ship internationally at this time. We reserve the right to cancel all orders shipping internationally.
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We have contracted with a third-party payment processor to facilitate purchases made on the Site. When you make a purchase through the Site, you are providing your payment details and any additional information required to complete your order directly to our third-party payment processor. You should be aware that online payment transactions are subject to validation checks by our payment processor and your card issuer and we are not responsible if your card issuer declines to authorize payment for any reason. For your protection, our payment processor uses various fraud prevention protocols and industry standard verification systems to reduce fraud and you authorize it to verify and authenticate your payment information.
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After you place your order, we will send you an Order Confirmation email.
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We reserve the right, at our sole discretion, to not process or to cancel any orders placed for a Product. This may be related to a Product that was incorrectly posted or priced on the Site as a result of an error, or if we cannot fulfill your order promptly. In rare cases, a Product may be in stock when you place the order, and sold out by the time we attempt to process the order. Should this happen, we will notify you by email and cancel the item from your order.
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We also may offer some Products for sale before they have been manufactured. When you preorder these Products, we will ship them out once they are available. In rare cases, these items may not become available for shipping. Should this happen, we will notify you by email and cancel the item from your order.

If you have any questions, please send us an email or message us on Instagram.

Shipping and Refunds

This Policy may be updated from time to time. We encourage you to check back periodically for updates
Last Updated: August 15, 2024

Processing and Shipping Time
Most orders ship within 5 business days via USPS First Class.
Shipping generally takes 3-15 days. Estimated Delivery Date includes processing and carrier transit time. We are not responsible for delays due to USPS.

Shipping rate is Based on USPS shipping costs.

All shipping charges include processing, packaging and transportation.

With the possible exception of shipments during special promotions, new product launches, holidays, or other seasonal fluctuations, orders are processed within 3 business days from when the order was placed.

Once an order has been processed and shipped, it typically takes 3-10 business days to arrive using USPS First Class, depending on the destination being shipped. Sunday deliveries are subject to USPS standard terms. We are not responsible for any delays in shipping caused by ground or air transportation delays, severe weather, or other circumstances out of our control.

Where do we ship?

We currently ship to the 50 United States plus the District of Columbia, Puerto Rico and the Virgin Islands. We can ship to P.O. boxes. Unfortunately, we do not ship internationally at this time. We reserve the right to cancel all orders shipping internationally.

Refunds

Glossycosmeticsco.com offers a 60-day satisfaction guarantee on regularly priced items only. If you are unsatisfied with your purchase from Glossy Cosmetics Company for any reason within 60 days of your original purchase date, contact us and we’ll help process a refund of your purchase price, less original shipping fees.

Please note that we monitor return activity for abuse and reserve the right to limit returns or exchanges.

Sale Items

Only regularly priced products can be refunded. All promotional, sale or discontinued items are final sales. The determination about whether an item is eligible is made only in the sole and absolute discretion of Glossy Cosmetics Company.

Updates to Policy 
All sales on Glossycosmeticsco.com are subject to the website Terms of Use as posted from time to time. This policy is subject to change at any time. We encourage you to check back periodically for updates if you are a returning customer.
If you have any questions, please contact us.